www.earslangley.com (the "Site") is owned and operated by Ears Hearing Clinic. Ears Hearing Clinic

can be contacted at:

kim@earslangley.com

(604) 427-2828

UNIT C, 20568 - 56TH AVENUE, LANGLEY, BC, V3A 3Z1

By using our Site users agree that they consent to:

1. The conditions set out in this Privacy Policy; and

2. The collection, use, and retention of the data listed in this Privacy Policy.

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect

any additional data beyond the data listed below without notifying you first.

Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

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1. First and last name;

2. Email address; and

3. Phone number.

This data may be collected using the following methods:

1. Contact Us Page.

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or

indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this

Privacy Policy.

The data we collect when the user performs certain functions may be used for the following purposes:

1. Communication, Marketing, Appointment Reminders.

Employees

We may disclose user data to any member of our organization who reasonably needs access to user data

to achieve the purposes set out in this Privacy Policy.

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

1. If the law requires it;

2. If it is required for any legal proceeding;

3. To prove or protect our legal rights; and

4. To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another site, please note that we are not responsible for and

have no control over their privacy policies and practices.

User data will be stored for If the person has booked an appointment, we keep their information

indefinitely. If the client is deceased, their file would be archived.

You will be notified if your data is kept for longer than this period.

In order to protect your security, we use the strongest available browser encryption and store all of our

data on servers in secure facilities. All data is only accessible to our employees. Our employees are

bound by strict confidentiality agreements and a breach of this agreement would result in the

employee's termination.

While we take all reasonable precautions to ensure that user data is secure and that users are protected,

there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore

we are unable to guarantee the security of user data beyond what is reasonably practical.

We do not knowingly collect or use personal data from children under 13 years of age. If we learn that

we have collected personal data from a child under 13 years of age, the personal data will be deleted as

soon as possible. If a child under 13 years of age has provided us with personal data their parent or

guardian may contact our privacy officer.

If you would like to know if we have collected your personal data, how we have used your personal

data, if we have disclosed your personal data and to who we disclosed your personal data, or if you

would like your data to be deleted or modified in any way, please contact our privacy officer here:

Kim Galick

kim@earslangley.ocm

(604) 427-2828

UNIT C, 20568 - 56TH AVENUE, LANGLEY, BC, V3A 3Z1

A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating

to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can

also choose to disable cookies entirely in your internet browser, but this may decrease the quality of

Website Privacy Policy Page 3 of 4

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your user experience.

We use the following types of cookies on our Site:

1. Targeting cookies

Targeting cookies collect data on how you use the Site and your preferences. This allows us to

personalize the information you see on our Site for you; and

2. Third-Party Cookies

Third-party cookies are created by a website other than ours. We may use third-party cookies to

achieve the following purposes:

a. Monitor user preferences to tailor advertisements around their interests.

This Privacy Policy may be amended from time to time in order to maintain compliance with the law

and to reflect any changes to our data collection process. When we amend this Privacy Policy we will

update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically

review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify

users by email of changes to this Privacy Policy.

If you have any questions, concerns or complaints, you can contact our privacy officer, Kim Galick, at:

kim@earslangley.ocm

(604) 427-2828

UNIT C, 20568 - 56TH AVENUE, LANGLEY, BC, V3A 3Z1